OFFICE: (253) 582-4444
PSW10731-A A Street South
Tacoma, WA. 98444

Frequently Asked Questions

ART

  1. How should I send my artwork?
  2. What file format should the art be in?
  3. What is your maximum imprint size?

SCREENS

  1. What is a screen?

SHIPPING

  1. How will my order be shipped?
  2. Can I have an order drop shipped and will my customer know whom it came from?

PRODUCTION

  1. How long will my order take?
  2. Can you match spot colors to PMS numbers?
  3. Can you match process colors to PMS numbers?
  4. Can you match my customer's digital photo, Photoshop file or color vector illustration?
  5. Why is my 4-color print job considered 5-color? / What is clear?
  6. What is a mockup?
  7. What is a pre-production proof.
  8. What is a photo Proof?
  9. How should I submit my order?
  10. How many misprints should I expect?
  11. Do you do rush orders?
  12. What if I need to cancel my order?
  13. How are my shirts packaged?

 


1) How should I send my camera-ready art?

Art files of any size up to your maximum outgoing email limit should be sent to: art@pacificsportswear.com. You can also send a CD-ROM or DVD. Please include a customer approved color printout of the the art. Another service we like is: http://www.yousendit.com which allows the uploading of very large files for storage for up to 7 days. We will be notified immediately by email that we have a download available (of your file). (return to Questions)

2) What file format should the art be in?

We prefer Photoshop files, but we also accept them in Adobe Illustrator, Acrobat PDF or Indesign. In illustrator, please remember to convert type to "outlines". In other files please include fonts. (return to Questions)

3) What is your maximum imprint size?

Our maximum imprint area is 42" x 23". All jobs will be reviewed with concern to garment size and press platen size. (return to Questions)

1) What is a screen?

A screen is a type of stencil that is made of fabric and stretched over a metal frame. Screens are then coated with a photo-sensitive emulsion and exposed through a film separation. Exposed areas are hardened and unexposed areas are washed away with water under high pressure. The screen is then inspected, dried, touched-up, and edges are taped. The screen is carefully mounted and registered on a press where ink is placed in it. A squeegee blade is selected and mounted on the press in order to force the ink through the screen and onto the garment. Screens are fragile and may be torn by garment buttons and various other factors. (return to Questions)

1) How will my order be shipped?

All orders are shipped UPS Ground unless otherwise specified in writing.
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2) Can I have an order drop shipped and will my customer know whom it came from?

We will drop ship to your customer without our information on the packaging or packing slips. This is called a blind shipping method. There will be an additional charge for multiple drop ship locations.
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1) How long will my order take?

Our normal delivery time is 10 business days or less. Delivery date means the date we ship not the in hands date. If your order requires expedited service, please contact Sales for availability. (return to Questions)

2) Can you match spot colors to PMS numbers?

Yes, we have a large inventory of inks. We also mix our own when required. Ink mixing requires a great degree of experience that takes lighting, shirt color, etc into account.
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3) Can you match process colors to PMS numbers?

We are able to achieve similar results to brochure and magazine quality. Not all pantone colors can be reproduced using CMYK inks. In these cases we can print additional spot colors for color accuracy. We suggest that you purchase or view the Pantone Solid to Process Guide to better understand the inherent limitations of solid to process color printing.
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4) Can you match my customer's digital photo, photoshop file or color vector illustration?

We are certain you will be pleased with our ability to match your supplied hard copy proof. Our printed process color grid allows us to adjust your digital art file to match from over 1,728 colors  that we have created using our inks, screens, and printing presses. We also have printed grids of over 2,187 different variations that include printing on white and dark garments. This is a proven and predictable means to match your printed proof.(return to Questions)

5) Why is my 4-color process color job considered 5-color? / What is clear?

We print clear over our process color jobs on light shirts to seal the image and prevent the fabric from fuzzing up through the image after laundering. This ensures that the image will continue to look bright much longer. (return to Questions)

6)What is a mockup?

Before art and separations begin, we will email you a mockup which details the sizing, and placement of imprints for your garments. If your submitted artwork looks unusually large or small we may suggest an alternate size unless you have specifically indicated sizing on your purchase order. It also details the imprint colors that will be used including white underprint(s) when needed. Please review this form for accuracy and indicate which Pantone colors you would like us to match. Please respond as soon as possible so that production may begin. (return to Questions)

7) What is a pre-production proof?

A pre-production proof is the first garment off the press after color registration and color matching is approved by our in-house inspection. This garment is sent to you or your client for in-hands approval. It is critical that we receive approval or instructions by noon the day it is received. This ensures timely shipment of your order. (return to Questions)

8) What is a photo Proof?

A photo proof is a digital photo or scan of the first garment as mentioned above that is emailed to you rather than sending an actual print to you for approval. (return to Questions)

9) How should I submit my order?

Fax your purchase to 253-984-1688 or email to sales@pacificsportswear.com.
Please include imprint instructions such as imprint dimensions, preferred placement such as "4 inches from collar", "left" sleeve or "right" sleeve, PMS color matches. You should also include garment breakdown, a description of the imprint and any special instructions.
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10) How many misprints should I expect?

We have one of the lowest misprint ratios in the industry. In 2008 we had approximately one misprint per 2000 shirts. We will not be responsible for misprints up to 2% for orders over 144 pcs. or 5% for orders below 144 pcs. on contracted goods. Garment defects are also to be expected on any order and it is highly recommended to order more garments than needed for each size if an exact quantity is required.(return to Questions)

11) Do you do rush orders?

Yes. There may be an extra charge for rush orders. Please contact us for details.
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12) What if I need to cancel my order?

Notify us as soon as possible. You are responsible for payment for all production done up until the point which we are notified of the cancellation.(return to Questions)

13) How are my shirts packaged?

We fold the shirts in a bulk dozen and ship approximately 6 dozen per case. There are additional charges for special packaging requests such as individual folds, polybagging, price tickets, etc. Please contact us for details.
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psw

The Pacific Sportswear shop.

Come on in and take a tour of the facilities.